About Us 👋
Terms of Service
By ordering with us, you acknowledge and agree to our Terms of Service.
All sales are final upon purchase, no refunds will be given.
Payment is accepted via PayPal or Direct deposit via stripe inbuilt website payment feature.
We cannot be held liable for anything regarding your health and safety and you agree it is your responsibility as a new pet owner to research and learn the proper husbandry and safety precautions, etc prior to purchase. No liability lies with MAAI.
When buying *funnel-webs* it is YOUR responsibility and all buyers must be 18 years and over as these are highly venomous animals.
It is the buyers responsibility to understand their own local state laws regarding the ownership of any animal purchased.
Please be sure all your personal information is correct at checkout.
No responsibility will be taken for packages going to the wrong address. Please ensure all details are correct at checkout.
DOA: (Dead on Arrival) - We require notice *immediately* as soon as you notice receive the deceased specimen. You must provide photo evidence in your contact email. Replacement will be given first, if possible, if not a refund will be given to the exact purchase amount excluding shipping the cost.
There will be no replacements or refunds or giveaways.
Shipping and Returns
We ship on Mondays and latest Tuesday through the week excluding week when public holidays arise, to ensure fastest possibly arrival on our lovely critters because like we are sure everybody can agree the heath and safety of our animals is of top priority above all else.
When weather is extreme e.g 30°C or above your order will be held until the weather allows us to safely get your critters out to you unless you insist we send them out that week. Although NO refunds will be issued if this is your decision.
Furthermore, we can get super busy so it is also up to our customers to check the weather in their region on the week of purchase and postage.
We are unable to send other biological products (soil, plants etc.)
Orders placed during business hours after Tuesday will shipped on the following Monday.
Western Australia
**IMPORTANT IMFORMATION**
If you reside in, or plan to have anything sent to WA, WA requires a $30 import permit, permits are generally approved next day may take up to 5 days, this is not accessible on our website and you will be required to apply through the DPAW website Western Australian Import Permit Application After approval we will then need you to forward a copy of your permit to nathan.essex@hotmail.com
WA has a limited amount of permitted species which can be found here: https://www.agric.wa.gov.au/organisms
Northern Territory
NT require receipt to prove purchase from a licensed seller. Receipts are sent via email with every purchase made.
Tasmania
If you wish to order animals that are restricted by Special Authority, you can email wildlife.services@nre.tas.gov.au and you they will guide you how how to do so or here is the link for the application form: Tasmanian Special Authority Application Form (NO FEE)
Once completed please send it to Biosecurity TAS which may take up to 10 days for approval.
For more information, please EMAIL: wildlife.services@nre.tas.gov.au
After approval we will then need you to forward a copy of your special authority to us through email: nathan.essex@hotmail.com before it can be posted.
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All other states and territories may purchase native invertebrates unrestricted
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Payment Methods
WE ACCEPT:
Credit / Debit Cards
PAYPAL
Offsite Payments